![]() Also, these same metrics may be established for projects and programs. Leadership leverages process KPIs (Key Performance Indicators) and CSFs (Critical Success Factors) to evaluate a process’s health. Maturity Level 4 – Quantitatively Managed – As an organization moves toward Level 4, decisions are based on quantifiable data.Maturity Level 3 – Defined – Process inputs and outputs are defined, training established, metrics established, the level of risk is understood, and processes are audited.Maturity Level 2 – Managed – Processes are established, and the work is loosely managed, just not executed in a standardized, repeatable manner.Many organizations will baseline their maturity at Level 1 as they begin their process-maturity journey. Maturity Level 1 – Initial – There is no documented and adhered to process.The CMMI model has five levels: CMMI Maturity Levels Most ITIL assessments are based on the CMMI (Capability Maturity Model Integration) model. ![]()
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